Five-Star Patient Experience Front Desk Associate

VIPcare; Ocala (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

401(k) through Fidelity

PTO – accrue from day one

Mon-Fri schedule — no weekends

Job summary

VIPCARE is seeking a friendly Receptionist in Florida to be the first point of contact for patients, visitors, and callers. You will manage front office operations, schedule appointments, collect payments, and support care coordination to ensure a Five-Star patient experience in a Medicare Advantage environment.

The ideal candidate has a high school diploma, bilingual Spanish, and 1+ year in a medical setting; proficiency with EMR and Google Workspace is preferred.

Qualifications

• High school diploma or equivalent required.
• 1+ year of experience in a medical office or front desk preferred.
• Bilingual Spanish required.
• Experience with patient registration, scheduling, and insurance verification preferred.
• Proficient in EMR usage and basic medical terminology.

Responsibilities

• Provide exceptional front-desk customer service to patients, visitors, and callers.
• Manage front-office operations: greet patients, answer calls, schedule appointments, and route inquiries.
• Handle patient registration, check-in/check-out, and verify insurance information.
• Document communications in the EMR and support care coordination for smooth clinic operations.
• Perform general administrative tasks and support the team as needed.

Skills

Bilingual Spanish

Customer service

Organizational skills

Multitasking

Professional telephone etiquette

Communication skills

Education

High school diploma or equivalent

Tools

EMR systems

Google Workspace

Job description

VIPCARE is seeking a friendly Receptionist in Florida to be the first point of contact for patients, visitors, and callers. You will manage front office operations, schedule appointments, collect payments, and support care coordination to ensure a Five-Star patient experience in a Medicare Advantage environment.

The ideal candidate has a high school diploma, bilingual Spanish, and 1+ year in a medical setting; proficiency with EMR and Google Workspace is preferred.