Patient Services Concierge – Medical Office Front Desk

US Oncology Inc.; Ocala (FL); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Short-term disability

Long-term disability

Generous PTO

401k with company match

Wellness program

Tuition Reimbursement

Employee Assistance program

Discounts on retailers

Job summary

US Oncology Inc. is seeking a professional front desk receptionist for our oncology/hematology clinic in Ocala, FL. You will greet patients, check them in, collect and verify forms, and coordinate with clinical staff to ensure smooth operations.

The role requires strong customer service, basic insurance and scheduling knowledge, and proficiency with Microsoft Office. A positive attitude and reliable performance are essential for daily clinic activities.

Qualifications

• High school diploma or equivalent required.
• At least 18 months front medical office receptionist experience.
• Knowledge of scheduling software is a plus.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required.
• Must complete required e-learning courses within 90 days of occupying position.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Collects, proofs for completeness, and scans/files patient forms; updates demographics and insurance information.
• Collects co-pays and balances; provides receipt.
• Answers phone calls in a prompt, courteous, professional manner.
• Screens and responds to routine questions via phone/electronic communication or in person; routes to appropriate personnel.
• Pages clinic personnel as appropriate; communicates messages accurately and timely.
• Schedules CT or PET scans once approved by insurance.
• Maintains lobby area neat and orderly; ensures forms and office supplies are available.

Skills

Front desk reception

Microsoft Office

Outlook

Word

Excel

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Word

Excel

Job description

US Oncology Inc. is seeking a professional front desk receptionist for our oncology/hematology clinic in Ocala, FL. You will greet patients, check them in, collect and verify forms, and coordinate with clinical staff to ensure smooth operations.

The role requires strong customer service, basic insurance and scheduling knowledge, and proficiency with Microsoft Office. A positive attitude and reliable performance are essential for daily clinic activities.