Front Desk Receptionist – Mon–Fri, 5-Star Patient Care

Betterhealthgroup; Ocala (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Teladoc virtual care

401(k) through Fidelity

Wellbeing & Support

Growth & Perks (BHG University)

Job summary

VIPcare in Ocala, Florida is seeking a friendly Front Office Receptionist to deliver a Five-Star patient experience at a Medicare Advantage value-based care clinic.

You will welcome patients, manage front desk operations, register and check in/out, verify insurance, schedule appointments, collect copays, and maintain accurate EMR records in HIPAA-compliant workflows. Bilingual Spanish is required; 1+ year in a medical office is preferred.

Qualifications

• Bilingual Spanish required.
• High school diploma or equivalent required.
• 1+ year(s) of experience in a medical office, physician practice, or other healthcare setting preferred.
• Experience with patient registration, scheduling, insurance verification, or front office operations preferred.
• Basic knowledge of medical terminology.
• Working knowledge of HIPAA requirements and patient confidentiality principles.
• Knowledge of medical coding principles preferred.
• Experience using electronic medical records (EMRs).
• Proficiency with Google Workspace (Drive, Docs, Sheets, Slides).
• Excellent customer service skills and professional telephone etiquette.
• Strong organizational, prioritization, time-management, and multitasking skills with exceptional attention to detail.
• Excellent verbal and written communication skills with the ability to effectively communicate with patients, providers, health plans, and internal and external partners.
• Strong interpersonal skills with a collaborative, team-oriented approach.
• Strong critical thinking, problem-solving, and decision-making abilities.
• Ability to maintain confidentiality and appropriately handle sensitive and protected information.
• Ability to work independently while effectively managing multiple priorities in a fast-paced medical office environment.
• Demonstrated commitment to delivering exceptional customer service and a Five-Star patient experience.
• Appreciation for cultural diversity and sensitivity to the needs of Medicare and other patient populations served by VIPcare.
• Basic familiarity with Medicare Advantage insurance plans, eligibility verification, and prior authorization processes preferred.

Responsibilities

• Welcome patients, visitors, and vendors in a courteous, professional, and compassionate manner.
• Serve as the primary point of contact for patients by providing exceptional customer service in person and over the telephone.
• Manage all front office operations, including: Answering and routing telephone calls; Greeting and assisting patients; Scheduling and confirming appointments; Addressing routine patient inquiries; Appropriately routing or triaging calls to the clinical team.
• Maintain a clean, organized, and welcoming reception area.
• Complete patient registration, check-in, check-out, insurance verification — including Medicare Advantage plan eligibility, benefits confirmation, and prior authorization requirements — payment collection, copay processing, and appointment scheduling.
• Accurately maintain patient demographic, insurance, and contact information within the electronic medical record (EMR).
• Balance and reconcile daily patient collections in accordance with organizational procedures.
• Maintain patient medical records and documentation in compliance with organizational policies and HIPAA requirements.
• Assist patients with completing registration forms, wellness questionnaires, consent forms, screening documents, and other required paperwork.
• Scan, upload, and maintain medical documents within the electronic medical record.
• Support providers and clinical staff by maintaining patient records, medication lists, questionnaires, vaccination records, and other required documentation.
• Complete inbound and outbound patient communications, including reminders, transitional care management, preventive care outreach, AWVs scheduling, and follow-ups.
• Document all telephone encounters and patient communications within the EMR.
• Assist patients with questions regarding appointments, referrals, and general office procedures, escalating clinical questions to the appropriate team member.
• Assist with maintaining office supply inventory and notifying leadership when replenishment is needed.
• Collaborate effectively with clinical and administrative team members to promote efficient clinic operations.
• Perform other duties as assigned.
• Maintain confidentiality and ensure adherence to HIPAA and privacy protocols.

Skills

Bilingual Spanish

Customer service

Organizational skills

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

EMR systems

Google Workspace

Job description

VIPcare in Ocala, Florida is seeking a friendly Front Office Receptionist to deliver a Five-Star patient experience at a Medicare Advantage value-based care clinic.

You will welcome patients, manage front desk operations, register and check in/out, verify insurance, schedule appointments, collect copays, and maintain accurate EMR records in HIPAA-compliant workflows. Bilingual Spanish is required; 1+ year in a medical office is preferred.