Bilingual Patient Concierge & Front Desk Specialist

ADP; Hudson (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Premium benefits

Job summary

IBI Clinic in Hudson, FL is seeking a bilingual Front Desk Receptionist (Patient Ambassador) to provide outstanding patient care, manage telehealth, scheduling, and billing while supporting service promotion. You will coordinate with care teams, ensure accurate records, and assist patients in English and Spanish.

Join a team that values patient experience, efficiency, and a proactive approach to social media and marketing efforts in a fast-paced ambulatory setting.

Qualifications

• Strong sales, conversion, and closing skills.
• Social media savvy to drive patient traffic.
• Bilingual preferred; fluency in English and Spanish a plus.
• Exceptional communication with physicians, staff, and patients.
• Proven ability to manage EMR and scheduling systems.
• Detail-oriented with accurate records and follow-ups.

Responsibilities

• Provide exceptional patient care through effective bilingual communication.
• Manage telehealth appointments and clinic systems.
• Assist patients with inquiries, scheduling, and upselling services.
• Maintain accurate patient records and medical admin tasks.
• Collaborate with medical staff for a seamless patient experience.
• Contribute to social media and marketing content.

Skills

Sales & Closing

Social Media

Patient-centered

Bilingual (English/Spanish)

Communication

Problem solving

EMR proficiency

Telemedicine systems

Administrative excellence

Attention to detail

Tools

EMR software

Scheduling systems

Telemedicine platforms

Job description

IBI Clinic in Hudson, FL is seeking a bilingual Front Desk Receptionist (Patient Ambassador) to provide outstanding patient care, manage telehealth, scheduling, and billing while supporting service promotion. You will coordinate with care teams, ensure accurate records, and assist patients in English and Spanish.

Join a team that values patient experience, efficiency, and a proactive approach to social media and marketing efforts in a fast-paced ambulatory setting.