Patient Care & Appointment Concierge (Remote)

Starkey Hearing; Eden Prairie (MN); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Short-term disability insurance

Long-term disability insurance

Employee assistance program

Hearing aid benefits

Paid time off (PTO)

Paid holidays annually

Floater days annually

Volunteer service day annually

Paid paternity leave

Tuition reimbursement

Job summary

Starkey Hearing Technologies, headquartered in Eden Prairie, MN, seeks a patient concierge to educate patients on hearing aid benefits and schedule appointments with hearing care providers. You will be the primary contact, handling calls, emails, and chats while guiding patients through insurance basics and care options.

Ideal candidates bring strong communication, empathy, and sales skills to convert inquiries into appointments, with a focus on patient satisfaction and long-term relationships

Qualifications

• High school diploma required.
• Experience in customer service activities and sales functions preferred.
• Solid computer experience; familiarity with CRM systems a plus.

Responsibilities

• Serve as the primary contact for patients, educating them on hearing aid benefits and scheduling appointments.
• Refer qualified patients to hearing care providers and support ongoing relationships.
• Handle calls, emails, and chats; understand basic insurance coverage and eligibility processes.

Skills

Phone sales

CRM systems

Customer service

Communication

Education

High school diploma

Tools

Windows OS

Job description

Starkey Hearing Technologies, headquartered in Eden Prairie, MN, seeks a patient concierge to educate patients on hearing aid benefits and schedule appointments with hearing care providers. You will be the primary contact, handling calls, emails, and chats while guiding patients through insurance basics and care options.

Ideal candidates bring strong communication, empathy, and sales skills to convert inquiries into appointments, with a focus on patient satisfaction and long-term relationships