Hearing Care Concierge & Appointment Specialist

Starkey; Eden Prairie, Northern (MN, KY); Hybrid; USD 40,000 - 45,000; Full time

Job summary

Starkey Hearing Technologies in Eden Prairie, MN seeks a patient concierge with a strong sales background to educate patients, schedule appointments, and ensure satisfaction throughout their care journey.

You will handle calls, emails, and live chat, refer qualified patients to hearing care providers, and collaborate with networks to drive patient outcomes while leveraging CRM tools for timely information.

Qualifications

• High school diploma from an accredited institution.
• Experience in customer service activities and sales related functions.
• Solid computer experience; CRM experience a plus.

Responsibilities

• Handle calls, emails, and live chat with patients in a professional manner.
• Educate patients on hearing aid benefits and services; schedule appointments.
• Refer qualified patients to participating hearing providers; follow up on outcomes.
• Maintain patient satisfaction and provide aftercare education.
• Use CRM and data systems to track interactions and outcomes.
• Coordinate with network providers regarding technology recommendations and orders.

Skills

Communication

Empathy

Sales skills

Phone/Chat sales

Multitasking

Education

High school diploma

Tools

CRM systems

Windows OS

Job description

Starkey Hearing Technologies in Eden Prairie, MN seeks a patient concierge with a strong sales background to educate patients, schedule appointments, and ensure satisfaction throughout their care journey.

You will handle calls, emails, and live chat, refer qualified patients to hearing care providers, and collaborate with networks to drive patient outcomes while leveraging CRM tools for timely information.