Hearing Care Scheduler & Patient Experience

Starkey Hearing; Glencoe (MN); On-site; USD 34,000 - 44,000; Full time

Job summary

Audibel, a subsidiary of Starkey Hearing Technologies, seeks a friendly call center representative to deliver personalized service and schedule hearing appointments. You will answer inbound calls and assist patients with inquiries while communicating the benefits of provider care.

You will use CRM to log calls, gather patient information, and ensure accurate data. Join a supportive team focused on growth, innovation and delivering exceptional patient experiences.

Qualifications

• High School degree required or equivalent work history.
• Previous call center experience preferred.
• Office/Administrative experience preferred.

Responsibilities

• Provide personalized customer service, scheduling hearing appointments.
• Answer inbound calls and assist patients with inquiries.
• Effectively communicate the benefits of provider care in the clinic.
• Practice active listening to better serve patients.
• Update patient management software with call notes and status of each patient.

Skills

Excellent communication

Phone etiquette

Customer service

Multitasking

Problem solving

Team player

Good computer skills

Education

High School diploma or equivalent

Tools

Microsoft Dynamics CRM

Microsoft Excel

Microsoft Outlook

Job description

Audibel, a subsidiary of Starkey Hearing Technologies, seeks a friendly call center representative to deliver personalized service and schedule hearing appointments. You will answer inbound calls and assist patients with inquiries while communicating the benefits of provider care.

You will use CRM to log calls, gather patient information, and ensure accurate data. Join a supportive team focused on growth, innovation and delivering exceptional patient experiences.