On-Site Patient Concierge & Hearing Care Specialist

Starkey Laboratories; Eden Prairie (MN); On-site; USD 40,000 - 45,000; Full time

Job summary

Starkey Laboratories in Eden Prairie, MN is seeking a caring Center Advisor to educate patients on hearing aids, schedule appointments, and support ongoing relationships with providers. You will handle calls, emails, and chats, and work to convert inquiries into appointments.

You will utilize CRM tools, maintain empathy, and drive sales while ensuring patient satisfaction through the care journey and timely follow-ups.

Qualifications

• High school diploma required.
• Experience in customer service and sales.
• Strong communication and empathy.

Responsibilities

• Educate patients on hearing aid benefits and book appointments.
• Handle calls, emails and chats; refer qualified patients to providers.
• Follow up with patients to ensure satisfaction and aftercare.

Skills

Customer service

Sales experience

Communication skills

CRM systems

Phone sales

Time management

Education

High school diploma

Tools

CRM software

Job description

Starkey Laboratories in Eden Prairie, MN is seeking a caring Center Advisor to educate patients on hearing aids, schedule appointments, and support ongoing relationships with providers. You will handle calls, emails, and chats, and work to convert inquiries into appointments.

You will utilize CRM tools, maintain empathy, and drive sales while ensuring patient satisfaction through the care journey and timely follow-ups.