Remote Hearing Care Concierge & Appointment Specialist

Starkey Hearing Technologies; Eden Prairie (MN); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Bonus potential

Job summary

Starkey Hearing Technologies in Eden Prairie, MN seeks a patient concierge to educate patients on hearing aid benefits, schedule appointments, and nurture relationships with providers. You will handle calls, emails, and live chat, guiding patients from inquiry to appointment and assisting with insurance basics.

With strong communication, empathy, and sales skills, you will convert inquiries into qualified visits, support providers, and ensure overall patient satisfaction throughout their care

Qualifications

• Experience in customer service and sales functions.
• Strong communication and empathy required.
• Familiarity with CRM systems is a plus.

Responsibilities

• Educate patients on hearing aid benefits and schedule appointments.
• Refer qualified patients to hearing care providers and support relationships.
• Handle calls, emails, and live chat; follow up to ensure satisfaction.
• Convert inquiries into appointments and guide patients through care journey.
• Understand basic insurance coverage and eligibility processes to aid patients.

Job description

Starkey Hearing Technologies in Eden Prairie, MN seeks a patient concierge to educate patients on hearing aid benefits, schedule appointments, and nurture relationships with providers. You will handle calls, emails, and live chat, guiding patients from inquiry to appointment and assisting with insurance basics.

With strong communication, empathy, and sales skills, you will convert inquiries into qualified visits, support providers, and ensure overall patient satisfaction throughout their care