Remote Patient Concierge & Appointment Advisor

Starkey Hearing; Eden Prairie (MN); On-site; USD 40,000 - 45,000; Full time

Job summary

Starkey Hearing Technologies is seeking a patient concierge with strong sales and service skills. You will educate patients on hearing aid benefits, schedule appointments, and maintain satisfaction across the care journey.

You will collaborate with hearing care providers, refer qualified patients, and use CRM systems while handling calls, emails, and live chat. A bonus program may apply based on performance results.

Qualifications

• Education and experience in customer service preferred.
• Strong communication and empathy are essential.
• Demonstrated ability to convert inquiries into appointments.

Responsibilities

• Handle calls, emails, and chats from patients.
• Book appointments with hearing care providers.
• Refer qualified patients to network providers.
• Follow up to ensure satisfaction with hearing aids and services.
• Use CRM and data systems to manage patient interactions.

Skills

Customer service

Sales

Phone sales

CRM systems

Live chat

Education

High school diploma

General education degree

Tools

CRM systems

Windows

Job description

Starkey Hearing Technologies is seeking a patient concierge with strong sales and service skills. You will educate patients on hearing aid benefits, schedule appointments, and maintain satisfaction across the care journey.

You will collaborate with hearing care providers, refer qualified patients, and use CRM systems while handling calls, emails, and live chat. A bonus program may apply based on performance results.