Hearing Care Concierge & Appointment Specialist

Starkey Laboratories; Eden Prairie (MN); On-site; USD 40,000 - 45,000; Full time

Job summary

Starkey Laboratories in Eden Prairie, MN is seeking a patient concierge with sales experience to educate patients on hearing aid benefits, schedule appointments, and maintain strong patient relationships. You will work with hearing care providers, handle calls and chats, and drive referrals while delivering excellent service.

The role emphasizes phone, email, and live chat interactions, with a focus on converting inquiries into appointments and guiding patients through benefit details and

Qualifications

• Minimum education includes a high school diploma or GED.
• Experience in customer service activities and sales functions.
• Solid computer skills; familiarity with CRM systems helpful.

Responsibilities

• Serve as primary contact for patients; educate on hearing aid benefits and schedule appointments.
• Handle calls, emails and live chat; refer qualified patients to providers.
• Follow up with patients to ensure satisfaction and aftercare education.
• Build relationships with network providers to drive referrals and sales.
• Utilize CRM and data tools to locate local hearing professionals and track interactions.

Skills

Communication

Empathy

Sales

Education

High school diploma

General education degree

Tools

CRM systems

Job description

Starkey Laboratories in Eden Prairie, MN is seeking a patient concierge with sales experience to educate patients on hearing aid benefits, schedule appointments, and maintain strong patient relationships. You will work with hearing care providers, handle calls and chats, and drive referrals while delivering excellent service.

The role emphasizes phone, email, and live chat interactions, with a focus on converting inquiries into appointments and guiding patients through benefit details and