Patient Access Supervisor: Scheduling & Registration Lead

Virginia Commonwealth University Health; Tappahannock (VA); On-site; USD 45,000 - 69,000; Full time

Job summary

Virginia Commonwealth University Health is seeking a Patient Access Supervisor to oversee department operations across locations, ensuring efficient scheduling, registration, and insurance verification with strong staff oversight. The role emphasizes improving patient services, workflow optimization, and adherence to service expectations.

Ideal candidates bring at least two years in patient scheduling/registration within healthcare, familiarity with medical terminology and billing systems, and

Qualifications

• Two years of scheduled/registration experience in a healthcare setting.
• Experience with medical terminology, medical insurance, HMO, managed care, electronic billing/order entry/registration systems, appointment scheduling and medical coding requirements.
• Proficient with Microsoft Office applications (intermediate) and email/calendaring.
• Preferred: one or more years of supervisor/management experience.

Responsibilities

• Supervises assigned staff and daily operations of area(s) and evaluates performance.
• Coordinates and delegates daily work assignments.
• Monitors workflow and makes alterations as needed.
• Serves as contact and liaison with other departments.
• Identifies and implements process changes to improve patient services and staff productivity.
• Partners with management to address urgent policy violations or conflicts.
• May supervise access to medications and related supplies.
• Hires, trains, and mentors staff; approves/denies leave requests; evaluates performance.
• Participates in disciplinary actions and covers other areas in the manager’s absence.
• Keeps employees informed of priorities and policy changes.
• Implements initiatives to reduce errors and improve patient services.
• Analyzes policies and workflows and recommends changes.

Skills

Scheduling/Registration experience

Medical terminology

Medical insurance knowledge

Microsoft Office (intermediate)

Education

Associate Degree in Healthcare Administration/Business/Finance/Accounting

Bachelor’s Degree in Business/Accounting or related field

Tools

Microsoft Office

Email/Calendaring

Job description

Virginia Commonwealth University Health is seeking a Patient Access Supervisor to oversee department operations across locations, ensuring efficient scheduling, registration, and insurance verification with strong staff oversight. The role emphasizes improving patient services, workflow optimization, and adherence to service expectations.

Ideal candidates bring at least two years in patient scheduling/registration within healthcare, familiarity with medical terminology and billing systems, and