Patient Access Specialist — Scheduling & Registration

UCLA Health and David Geffen School of Medicine; Charlottesville (VA); On-site; USD 24,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Disability coverage

Retirement savings

Flexible spending accounts

Job summary

UVA Health in Charlottesville is seeking an Access Associate for Ambulatory Access Operations to ensure accurate scheduling, registration, and patient flow, supporting clinical care and revenue cycle readiness with high-quality, patient-centered service. You will coordinate appointments, collect demographics and insurance data, perform verification, and guide patients with papers and digital tools.

A High School diploma and customer service experience are preferred, with a pay range of

Qualifications

• High school graduate or equivalent.
• Customer service experience preferred.

Responsibilities

• Provide exceptional customer service across in person and telephone interactions, setting the tone for each visit.
• Schedule and coordinate appointments with the correct provider using appropriate clinical and visit information.
• Collect and confirm demographic and insurance information to support clean registration and downstream billing workflows.
• Perform verification functions aligned with established scheduling/registration standards and unit guidelines.
• Complete visit documentation activities accurately and within expected timeframes.
• Manage cash collections as needed and respond to patient and family questions with professionalism and empathy.
• Provide patients with paper and electronic tools required by clinical and revenue cycle teams to help the visit run smoothly.
• Stay engaged with team goals, daily priorities, and continuous improvement efforts within the Access operation.

Skills

Customer service

Scheduling

Data collection

Documentation

Cash handling

Communication

Team collaboration

Education

High School Diploma

Job description

UVA Health in Charlottesville is seeking an Access Associate for Ambulatory Access Operations to ensure accurate scheduling, registration, and patient flow, supporting clinical care and revenue cycle readiness with high-quality, patient-centered service. You will coordinate appointments, collect demographics and insurance data, perform verification, and guide patients with papers and digital tools.

A High School diploma and customer service experience are preferred, with a pay range of