Patient Access Specialist - Smooth Check-In & Billing

CommonSpirit Health; Tacoma (WA); Hybrid; USD 36,000 - 60,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to manage the patient intake process in our clinic. You will interact with patients in person and by phone to check-in/out, collect data and payments, validate insurance, schedule appointments, and process referrals and authorizations.

The role requires strong customer service, critical thinking, and knowledge of insurance, billing, and medical terminology to ensure a seamless patient experience.

Qualifications

• One year of customer service work experience.
• Healthcare or Call Center experience preferred.

Responsibilities

• Register and/or check patients in/out.
• Perform patient check-in and verify demographics and insurance information; escalate issues as needed.
• Conduct routine insurance eligibility verifications.
• Copy/scan patient documents into electronic medical record.
• Record non-clinical charges from various sources.
• Handle and reconcile payments.

Skills

Customer service

Insurance terminology

Medical terminology

Billing procedures

Tools

EMR systems

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative to manage the patient intake process in our clinic. You will interact with patients in person and by phone to check-in/out, collect data and payments, validate insurance, schedule appointments, and process referrals and authorizations.

The role requires strong customer service, critical thinking, and knowledge of insurance, billing, and medical terminology to ensure a seamless patient experience.