Patient Access & Scheduling Specialist

Virginia Mason Franciscan Health; Bainbridge Island (WA); On-site; USD 26,000 - 44,000; Full time

Job summary

Virginia Mason Franciscan Health seeks a Patient Access Representative to manage patient intake at our clinic. You will greet patients, check in/out, collect data, verify insurance, schedule appointments, and handle referrals and authorizations with accuracy.

The role requires strong customer service, critical thinking, and knowledge of billing and medical terminology to ensure a seamless patient experience in a busy front desk.

Qualifications

• One year of customer service work experience.
• Knowledge of insurance concepts and medical terminology.

Responsibilities

• Register and/or check patients in/out following guidelines.
• Verify demographics and insurance information; collect co-pays and payments.
• Perform end-of-day cash reconciliation and balance cash drawers.
• Process referrals and pre-authorizations; coordinate with insurers as needed.
• Update patient records in the electronic medical record with documents.

Skills

Customer service

Insurance knowledge

Medical terminology

Critical thinking

Tools

EMR system

Cash handling

Job description

Virginia Mason Franciscan Health seeks a Patient Access Representative to manage patient intake at our clinic. You will greet patients, check in/out, collect data, verify insurance, schedule appointments, and handle referrals and authorizations with accuracy.

The role requires strong customer service, critical thinking, and knowledge of billing and medical terminology to ensure a seamless patient experience in a busy front desk.