Patient Access Specialist: Check-In, Insurance & Payments

CommonSpirit Health; Lakewood (WA); On-site; USD 33,000 - 48,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to manage patient intake at our clinic. You will greet patients, verify demographics and insurance, schedule appointments, and process referrals and authorizations, ensuring a smooth check-in/out experience.

The role requires strong customer service, familiarity with insurance concepts, and attention to detail in billing and medical terminology.

Qualifications

• One year of customer service work experience.
• Healthcare or call center experience preferred.
• Strong knowledge of insurance, billing, and medical terminology.

Responsibilities

• Registers and/or checks patients in/out.
• Conducts routine insurance eligibility verifications.
• Copies/scans patient access related materials into EMR.
• Records non-clinical charges from various sources.
• Handles and reconciles payments.

Skills

Customer service

Phone etiquette

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative to manage patient intake at our clinic. You will greet patients, verify demographics and insurance, schedule appointments, and process referrals and authorizations, ensuring a smooth check-in/out experience.

The role requires strong customer service, familiarity with insurance concepts, and attention to detail in billing and medical terminology.