Patient Access Specialist: Check-In & Insurance

Franciscan Medical Group; University Place (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Virginia Mason Franciscan Health in Washington state seeks a Patient Access Representative to manage the patient intake process in our clinic, handling check-in/out, data collection, payments, insurance validation, and appointment scheduling.

You will interact with patients in person and by phone, using established procedures to ensure accurate registration, and supporting referrals and authorizations with strong customer service and knowledge of medical terminology.

Qualifications

• One year of customer service experience.

Responsibilities

• Registers and/or checks patients in/out.
• Performs patient check-in at the time of visit; records and verifies demographic, insurance and other information; follows procedures to ensure registration requirements are met; notifies guardians for minors; escalates non-complex issues.

Skills

Customer service

Critical thinking

Insurance knowledge

Billing knowledge

Medical terminology

Job description

Virginia Mason Franciscan Health in Washington state seeks a Patient Access Representative to manage the patient intake process in our clinic, handling check-in/out, data collection, payments, insurance validation, and appointment scheduling.

You will interact with patients in person and by phone, using established procedures to ensure accurate registration, and supporting referrals and authorizations with strong customer service and knowledge of medical terminology.