Patient Access Specialist – Remote-Friendly Registration

Beth Israel Lahey Health; Needham (AL); On-site; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Patient Access Representative to join the system-wide Patient Access team. You will register patients, handle scheduling, verify insurance, and explain financial responsibilities in a fast-paced environment. Training includes EHR use, with emphasis on patient confidentiality and accurate data capture.

Responsibilities cover registration, scheduling, and pre-visit activities to ensure a seamless patient experience and proper reimbursement for services.

Qualifications

• Education and experience: HS degree or equivalent; 1–3 years in a related role.
• Experience with computer systems including MS Office and web-based apps.
• Bilingual written and verbal communication is preferred.

Responsibilities

• Register patients and explain the registration process; collect demographics and insurance information.
• Process payments (co-pays, co-insurance, balances) and reconcile cash drawer daily.
• Schedule, reschedule, and cancel patient appointments via multiple sources.
• Verify insurance/eligibility and assign guarantor; coordinate with clinical departments.
• Communicate financial clearance status and arrange for Financial Counseling as needed.
• Maintain confidential patient information and ensure smooth registration flow.

Skills

Call Center experience

Telephone support

Strong typing 40+ wpm

Medical terminology

Bilingual (written and verbal)

Familiar with EHR Software

Education

High school degree or equivalent

Associate’s degree preferred

Job description

Beth Israel Lahey Health is seeking a Patient Access Representative to join the system-wide Patient Access team. You will register patients, handle scheduling, verify insurance, and explain financial responsibilities in a fast-paced environment. Training includes EHR use, with emphasis on patient confidentiality and accurate data capture.

Responsibilities cover registration, scheduling, and pre-visit activities to ensure a seamless patient experience and proper reimbursement for services.