Patient Access Specialist - Fast, Friendly Registration

Beth Israel Lahey Health; Burlington (MA); On-site; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health is hiring a Patient Access Representative to ensure a smooth, welcoming patient experience from registration through scheduling. You will collect demographics and insurance data, handle payments, and guide patients through financial processes within a fast-paced system.

The role includes coordinating with clinical departments, verifying eligibility, and safeguarding confidential information while supporting a seamless initial visit flow in a busy healthcare environment.

Qualifications

• Education: High school degree or equivalent; Associate’s degree preferred.
• Experience: 1-3 years related work experience; computer systems proficiency including web-based apps and MS Office.
• Skills: Able to work in a fast-paced, multi-task environment; accurate data processing.

Responsibilities

• Register patients for visits; explain the registration process and answer questions.
• Process co-payments, co-insurance, deductibles and balances; safeguard and reconcile cash.
• Complete Medicare Secondary Payer Questionnaire and adjust coverage as needed.
• Instruct patients on signatures for consent/financial forms; scan and file documents.

Skills

Customer service

Typing 40+ wpm

Bilingual communication

Medical terminology knowledge

Education

High school diploma or equivalent

Associate’s degree preferred

Job description

Beth Israel Lahey Health is hiring a Patient Access Representative to ensure a smooth, welcoming patient experience from registration through scheduling. You will collect demographics and insurance data, handle payments, and guide patients through financial processes within a fast-paced system.

The role includes coordinating with clinical departments, verifying eligibility, and safeguarding confidential information while supporting a seamless initial visit flow in a busy healthcare environment.