Patient Access Specialist: Welcoming Registration & Scheduling

Beth Israel Lahey Health; Burlington (MA); Presencial; USD 28.000 - 38.000; Jornada completa

Descripción de la vacante

Beth Israel Lahey Health is seeking a Patient Access Representative to support registration and scheduling for patients across our system. The role focuses on accurate data collection, patient financial interactions, and seamless access to care, through in-person, telephonic, or electronic channels.

The position emphasizes fast-paced coordination, strict confidentiality, and high-quality customer service, with pay ranges disclosed and a requirement to ensure first-call resolution where possible.

Formación

• High school diploma or equivalent required; associate degree preferred.
• Experience in a fast-paced, multi-task environment with accuracy and discretion.

Responsabilidades

• Register patients and explain the registration process; respond to questions.
• Process co-payments, co-insurance, deductibles, and balances due; reconcile cash drawer.
• Verify insurance, obtain signatures, and apply guarantor/coverage to visits.
• Coordinate scheduling activities, maintain confidentiality, and ensure timely appointments.

Conocimientos

Call Center

Typing 40+wpm

Medical terminology

Bilingual communication

EHR software

Educación

High school diploma or equivalent

Associate degree preferred

Descripción del empleo

Beth Israel Lahey Health is seeking a Patient Access Representative to support registration and scheduling for patients across our system. The role focuses on accurate data collection, patient financial interactions, and seamless access to care, through in-person, telephonic, or electronic channels.

The position emphasizes fast-paced coordination, strict confidentiality, and high-quality customer service, with pay ranges disclosed and a requirement to ensure first-call resolution where possible.