Patient Access Specialist — Registration & Scheduling

St Anthony Hospital; Gig Harbor (WA); On-site; USD 30,000 - 47,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to register patients across various access points, verify insurance coverage, and collect payments at the point of service. You will manage demographic data, navigate the EHR, and support scheduling to ensure timely access to care.

The role requires strong attention to detail, adaptability across multiple systems, and a commitment to privacy standards.

Qualifications

• High school diploma or GED required at hire.
• 1 year of healthcare experience in a patient access setting preferred; knowledge of patient registration procedures, health insurance payers, and real-time insurance eligibility verifications.

Responsibilities

• Perform patient registration across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and confidential documentation in the EHR.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; escalate complex issues as needed.
• Provide patient-facing support via telephone and other approved channels, including answering inquiries and routing calls.

Education

High School Diploma or GED

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative to register patients across various access points, verify insurance coverage, and collect payments at the point of service. You will manage demographic data, navigate the EHR, and support scheduling to ensure timely access to care.

The role requires strong attention to detail, adaptability across multiple systems, and a commitment to privacy standards.