Patient Access Specialist – Registration & Scheduling

Virginia Mason Franciscan Health; Port Orchard (WA); On-site; USD 30,000 - 47,000; Full time

Job summary

Virginia Mason Franciscan Health seeks a Patient Access Specialist to perform patient registration across ED, main registration, and other access points. You will verify demographics and insurance, update records, and support billing and clinical workflows in the electronic health record.

You will communicate financial responsibilities to patients, collect payments when appropriate, and help schedule and adjust appointments to ensure timely access to care while maintaining privacy and compliance

Qualifications

• High school diploma or GED required at hire.
• Experience in healthcare patient access is preferred.
• Knowledge of patient registration procedures and documentation.
• Familiar with health insurance payers and real-time eligibility verifications.

Responsibilities

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Education

High School Diploma or GED

Job description

Virginia Mason Franciscan Health seeks a Patient Access Specialist to perform patient registration across ED, main registration, and other access points. You will verify demographics and insurance, update records, and support billing and clinical workflows in the electronic health record.

You will communicate financial responsibilities to patients, collect payments when appropriate, and help schedule and adjust appointments to ensure timely access to care while maintaining privacy and compliance