Patient Access & Registration Specialist

St-Michael-Medical-Center; Port Orchard (WA); On-site; USD 40,000 - 54,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to support patient registration and admitting across multiple access points. You will verify demographics, insurance eligibility, and benefits, and ensure accurate data capture in the EHR.

The role involves scheduling, documenting, and communicating financial responsibility, while delivering a positive patient experience. Candidates should have a high school diploma or GED and at least 1 year in a healthcare or patient

Qualifications

• High school diploma or GED required on hire.
• 1 year of relevant experience in healthcare or patient access preferred.

Responsibilities

• Perform patient registration and admitting functions across access points, ensuring accurate demographic and insurance information.
• Accurately scan, index, and manage patient documentation for registration, billing, and clinical workflows.
• Communicate financial responsibility to patients using education tools and collect payments when appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care.
• Identify and resolve routine registration and insurance discrepancies; escalate complex issues as needed.
• Provide patient-facing support via telephone and other approved channels, documenting interactions per procedures.

Education

High School Diploma or GED

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative to support patient registration and admitting across multiple access points. You will verify demographics, insurance eligibility, and benefits, and ensure accurate data capture in the EHR.

The role involves scheduling, documenting, and communicating financial responsibility, while delivering a positive patient experience. Candidates should have a high school diploma or GED and at least 1 year in a healthcare or patient