Patient Access Specialist: Registration & Scheduling

CommonSpirit Health; Silverdale (WA); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to perform patient registration across hospital access points, including ED and main registration. You will gather and verify demographic, insurance, and account details to ensure accurate data capture, while supporting scheduling and inquiries.

You will work with the healthcare team to deliver a positive access experience, requiring attention to detail, adaptability, and privacy compliance across multiple systems and

Qualifications

• Must have a high school diploma or GED at hire.
• 1 year of healthcare experience is preferred.
• Experience with patient registration procedures and insurance verifications.

Responsibilities

• Perform patient registration across assigned access points with accurate demographic information and insurance eligibility.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments when appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and provider workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; escalate complex issues as needed.
• Provide patient-facing support via telephone and other approved channels, documenting interactions per procedures.

Skills

Attention to detail

Adaptability

Communication skills

Team collaboration

Education

High School Diploma

GED

Tools

Electronic Health Records (EHR)

Insurance Verification Systems

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative to perform patient registration across hospital access points, including ED and main registration. You will gather and verify demographic, insurance, and account details to ensure accurate data capture, while supporting scheduling and inquiries.

You will work with the healthcare team to deliver a positive access experience, requiring attention to detail, adaptability, and privacy compliance across multiple systems and