Patient Access & Scheduling Specialist

St Francis Hospital; Washington (District of Columbia); On-site; USD 36,000 - 52,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to perform patient registration and admitting across assigned access points, including the Emergency Department, main registration, admitting, and other patient access points, ensuring accurate demographic, insurance, and account data.

You will use multiple systems to support registration, scheduling, documentation, and inquiry processes, identify discrepancies or complex scenarios, assist with workflow during

Qualifications

• High School Graduate or GED required upon hire.
• 1 year healthcare experience preferred, especially in patient access.
• Knowledge of patient registration procedures, health insurance payers, and real-time insurance eligibility verifications.

Responsibilities

• Register patients across access points with accurate demographics and insurance data.
• Scan, index, and manage patient documents for registration, billing, and clinical workflows.
• Explain financial responsibilities to patients and collect payments when appropriate.
• Schedule and manage patient appointments to support timely access to care.
• Identify and escalate routine discrepancies in registration, insurance, and encounters.
• Provide patient-facing support via telephone and other channels, documenting interactions.

Skills

Attention to detail

Communication

Adaptability

Education

High School Diploma or GED

Tools

Electronic Health Record (EHR) systems

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative to perform patient registration and admitting across assigned access points, including the Emergency Department, main registration, admitting, and other patient access points, ensuring accurate demographic, insurance, and account data.

You will use multiple systems to support registration, scheduling, documentation, and inquiry processes, identify discrepancies or complex scenarios, assist with workflow during