Patient Access & Registration Specialist

CommonSpirit Health; Federal Way (WA); On-site; USD 30,000 - 47,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to perform patient registration and insurance verification across assigned access points, ensuring accurate demographic information and benefits verification. You will support scheduling and patient communications while maintaining compliance and confidentiality.

The role requires at least a high school diploma or GED and about 1 year of healthcare or patient access experience.

Qualifications

• High School Diploma or GED upon hire.
• 1 year relevant experience in healthcare, patient access preferred; knowledge of registration procedures and health insurance payers.
• Real-time insurance eligibility verifications knowledge is preferred.

Responsibilities

• Register patients across access points and verify demographics and insurance eligibility.
• Scan, index, and manage patient documents for registration and billing workflows.
• Communicate financial responsibility to patients and collect payments as appropriate.
• Schedule, confirm, and revise patient appointments for timely care access.
• Resolve routine registration, insurance, and encounter discrepancies.
• Provide patient-facing support via phone and approved channels.

Skills

Patient registration

Insurance verification

Documentation

Customer service

Healthcare knowledge

Education

High School Diploma

GED

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative to perform patient registration and insurance verification across assigned access points, ensuring accurate demographic information and benefits verification. You will support scheduling and patient communications while maintaining compliance and confidentiality.

The role requires at least a high school diploma or GED and about 1 year of healthcare or patient access experience.