Patient Access & Registration Specialist

Virginia Mason Franciscan Health; Port Orchard (WA); On-site; USD 30,000 - 47,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access/Registration Clerk to perform patient registration and admitting across hospital access points, ensuring accurate demographic, insurance, and account information in the electronic health record to support timely access to care.

You will scan and index documents, communicate financial responsibilities with patients using scripts, schedule appointments, and resolve routine discrepancies, while providing patient-facing support via

Qualifications

• High School Diploma or GED required at hire.
• 1 year of healthcare experience in patient access is preferred; knowledge of patient registration procedures, health insurance payers, and real-time insurance eligibility verifications.

Responsibilities

• Perform patient registration across access points with accurate demographic and insurance information.
• Scan, index, and manage patient documentation for registration, billing, and clinical workflows.
• Explain financial responsibilities to patients and collect payments when appropriate.
• Schedule, confirm, and revise appointments to support timely access to care.
• Identify and resolve routine discrepancies in registration, insurance, and encounters.
• Provide patient-facing support via phone and other channels per standard procedures.

Skills

Patient registration

Insurance verification

Documentation in EHR

Communication with patients

Education

High School Diploma

GED

Tools

None

Job description

Virginia Mason Franciscan Health is seeking a Patient Access/Registration Clerk to perform patient registration and admitting across hospital access points, ensuring accurate demographic, insurance, and account information in the electronic health record to support timely access to care.

You will scan and index documents, communicate financial responsibilities with patients using scripts, schedule appointments, and resolve routine discrepancies, while providing patient-facing support via