Patient Access Specialist: Intake & Insurance Verification

CommonSpirit Health; Enumclaw (WA); On-site; USD 33,000 - 48,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to manage the patient intake process in our clinic, performing check-in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals.

You will interact with patients in person and by phone, demonstrate critical thinking and strong service, and apply knowledge of demographics, insurance, and medical terminology to ensure a seamless experience.

Qualifications

• One year of customer service work experience.
• Healthcare or Call Center experience.

Responsibilities

• Registers and/or checks patients in/out.
• Performs patient check-in at the time of visit; records and verifies all demographic, insurance and other information; follows established procedures to ensure that all registration guidelines/requirements have been satisfied, including ensuring minors’ guardians have been notified; identifies deficiencies and resolves non-complex issues or escalates to appropriate staff for further action.
• Conducts routine insurance eligibility verifications.
• Copies/scans patient access related hardcopy materials (e.g. ID, referrals, L&I, insurance cards, etc.) into correct location in electronic medical record.
• Records non-clinical charges from various sources. This could include entering charges for the completion of forms, for Depositions/Attorney Fees, for retail fees, etc.
• Handles and reconciles payments.

Skills

Customer service

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative to manage the patient intake process in our clinic, performing check-in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals.

You will interact with patients in person and by phone, demonstrate critical thinking and strong service, and apply knowledge of demographics, insurance, and medical terminology to ensure a seamless experience.