Patient Access & Registration Specialist

Virginia Mason Franciscan Health; Enumclaw (WA); On-site; USD 33,000 - 48,000; Full time

Job summary

Virginia Mason Franciscan Health in Washington state is seeking a Patient Access Representative to manage the patient intake workflow in our clinic. You will greet patients in person and by phone, register them, collect data and payments, verify insurance, and schedule appointments.

Ideal candidates bring strong customer service, critical thinking, and knowledge of insurance and billing. Prior healthcare or call center experience is preferred.

Qualifications

• One year of customer service experience is required.
• Two years of customer service experience preferred.
• Healthcare or Call Center experience preferred.

Responsibilities

• Registers and/or checks patients in/out and collects demographics and payments.
• Performs patient check-in at visit time; records and verifies information and insurance.
• Verifies insurance eligibility.
• Copies/scans patient materials into electronic medical records.
• Records non-clinical charges and reconciles payments.

Skills

Customer service

Call Center experience

Job description

Virginia Mason Franciscan Health in Washington state is seeking a Patient Access Representative to manage the patient intake workflow in our clinic. You will greet patients in person and by phone, register them, collect data and payments, verify insurance, and schedule appointments.

Ideal candidates bring strong customer service, critical thinking, and knowledge of insurance and billing. Prior healthcare or call center experience is preferred.