Patient Access Specialist - Fast-Paced Registration

Virginia Mason Franciscan Health; Enumclaw (WA); On-site; USD 30,000 - 47,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to perform patient registration and admitting functions across hospital access points, including the Emergency Department and main registration.

You will gather and verify demographic, insurance, and account information to ensure accurate data capture, support scheduling, and assist with inquiries while upholding privacy standards and compassionate care.

Qualifications

• High School Diploma or GED upon hire
• 1 year healthcare experience in a patient access setting preferred
• Knowledge of patient registration procedures and health insurance payers
• Real-time insurance eligibility verifications

Responsibilities

• Perform patient registration across assigned access points with accurate demographics and insurance data in the EHR
• Accurately scan, index, and manage patient documentation to support registration and billing workflows
• Communicate patient financial responsibility using education tools and scripts, and collect payments when appropriate
• Schedule, confirm, and revise patient appointments to ensure timely access to care
• Identify and resolve routine registration, insurance, and encounter discrepancies and escalate complex issues
• Provide patient-facing support via telephone and other approved channels and document interactions

Skills

Attention to detail

Adaptability

Communication skills

Education

High School Diploma or GED

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative to perform patient registration and admitting functions across hospital access points, including the Emergency Department and main registration.

You will gather and verify demographic, insurance, and account information to ensure accurate data capture, support scheduling, and assist with inquiries while upholding privacy standards and compassionate care.