Patient Access & Registration Specialist

CommonSpirit Health; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access representative to perform patient registration and admitting across assigned access points. You will verify demographics, insurance eligibility, and documentation, supporting accurate data capture in the electronic health record.

You will communicate with patients and families, schedule appointments, collect payments when appropriate, and escalate non-standard issues per procedures, upholding the organization’s privacy standards and

Qualifications

• High school graduate or GED required at hire.
• 1 year relevant experience in healthcare or patient access preferred, with knowledge of registration and documentation, and real-time insurance eligibility verifications.

Responsibilities

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; escalate non-standard or complex scenarios per procedures.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Education

High School Graduate

High School GED

Job description

Virginia Mason Franciscan Health is seeking a Patient Access representative to perform patient registration and admitting across assigned access points. You will verify demographics, insurance eligibility, and documentation, supporting accurate data capture in the electronic health record.

You will communicate with patients and families, schedule appointments, collect payments when appropriate, and escalate non-standard issues per procedures, upholding the organization’s privacy standards and