Patient Access & Registration Specialist

Virginia Mason Franciscan Health; Federal Way (WA); On-site; USD 30,000 - 47,000; Full time

Job summary

Virginia Mason Franciscan Health seeks a Patient Access Representative to perform patient registration and admitting across assigned access points, including ED, main registration, and admitting, ensuring accurate demographic, insurance, and account data.

You will use multiple systems for registration, scheduling, documentation and inquiries, identify discrepancies, assist during high-volume periods, and collaborate with the care team to support a positive access experience while upholding

Qualifications

• High school diploma or equivalent required at hire.
• Experience in healthcare patient access preferred.
• Knowledge of patient registration procedures, insurance payers, and real-time eligibility verifications.

Responsibilities

• Perform patient registration across assigned access points, ensuring accurate demographic and insurance information and documenting in the EHR.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows.
• Communicate patient financial responsibility using education tools and scripts, including estimates and liabilities, and collect payments when appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies and elevate complex issues as needed.
• Provide patient-facing support via telephone and other approved channels, routing calls and documenting interactions.

Education

High School Diploma or GED

Job description

Virginia Mason Franciscan Health seeks a Patient Access Representative to perform patient registration and admitting across assigned access points, including ED, main registration, and admitting, ensuring accurate demographic, insurance, and account data.

You will use multiple systems for registration, scheduling, documentation and inquiries, identify discrepancies, assist during high-volume periods, and collaborate with the care team to support a positive access experience while upholding