Patient Access Specialist - Registration & Scheduling

St Francis Hospital; Federal Way (WA); On-site; USD 40,000 - 60,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to perform patient registration and admitting functions across hospital access points, including the Emergency Department and main registration. You will gather, verify, and update demographic, insurance, and account information to ensure accurate patient data capture.

In this role, you will use multiple systems to support registration, scheduling, and inquiries, identify discrepancies, and collaborate with the

Qualifications

• High School Diploma or GED required at hire.
• Experience in healthcare or patient access is preferred and beneficial.
• Knowledge of patient registration procedures, health care payers, and real-time insurance eligibility verifications.

Responsibilities

• Perform patient registration across assigned access points with accurate demographic and insurance data.
• Scan, index, and manage patient documentation for registration, billing, and clinical workflows.
• Explain patient financial responsibilities and collect payments as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care.
• Identify and resolve routine registration, insurance, and encounter discrepancies.
• Provide patient-facing support via telephone and other channels and document interactions.

Skills

Attention to detail

Adaptability

Communication

Customer service

Regulatory compliance

Education

High School Diploma

GED

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative to perform patient registration and admitting functions across hospital access points, including the Emergency Department and main registration. You will gather, verify, and update demographic, insurance, and account information to ensure accurate patient data capture.

In this role, you will use multiple systems to support registration, scheduling, and inquiries, identify discrepancies, and collaborate with the