Patient Access & Registration Specialist

St. Anthony Hospital; Gig Harbor (WA); On-site; USD 46,000 - 71,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to perform patient registration and admitting functions across hospital access points, including the Emergency Department and main registration, ensuring accurate demographic data capture in the electronic health record.

You will use multiple systems to support registration, scheduling, and inquiries, escalating complex cases as needed while engaging patients and families for a positive access experience.

Qualifications

• High school graduate or GED required.
• 1 year healthcare/patient access experience preferred with knowledge of registration procedures.
• Familiarity with health insurance payers and real-time insurance eligibility verifications.

Responsibilities

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to escape complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Skills

Attention to detail

Adaptability

Customer service

Education

High School Graduate

High School GED

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative to perform patient registration and admitting functions across hospital access points, including the Emergency Department and main registration, ensuring accurate demographic data capture in the electronic health record.

You will use multiple systems to support registration, scheduling, and inquiries, escalating complex cases as needed while engaging patients and families for a positive access experience.