Patient Access Specialist - Compassionate Front Desk

R1 RCM Holdco Inc.; United States; On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive benefits package

Growth opportunities

Job summary

R1 RCM Inc. in Jacksonville, FL seeks a Patient Access Representative to be the first point of contact for patients, ensuring fast, compassionate, and accurate access to care.

You will register patients across multiple systems, collect demographics, verify insurance, and gather co-pays while collaborating with nurses and care teams to maintain smooth patient flow. This frontline healthcare role offers exposure to revenue cycle and hospital operations, with a supportive team and a competitive

Qualifications

• Exceptional customer service experience and strong communication skills.
• Ability to multitask and maintain accuracy in a fast-paced setting.
• Experience in patient access, medical registration, or front desk is a plus.

Responsibilities

• Provide exceptional customer service and assist patients with check-in across multiple systems.
• Answer phones and collect accurate patient information quickly.
• Facilitate timely access to care by minimizing delays in registration and providing cost estimates.
• Build trust with patients during stressful times and coordinate with care teams.
• Navigate insurance plans, enter demographics, and collect co-pays.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Detail oriented

Education

High School Diploma or GED

Job description

R1 RCM Inc. in Jacksonville, FL seeks a Patient Access Representative to be the first point of contact for patients, ensuring fast, compassionate, and accurate access to care.

You will register patients across multiple systems, collect demographics, verify insurance, and gather co-pays while collaborating with nurses and care teams to maintain smooth patient flow. This frontline healthcare role offers exposure to revenue cycle and hospital operations, with a supportive team and a competitive