Patient Access Specialist - Compassionate Front Desk

R1-Rc; Destin (FL); On-site; USD 22,000 - 29,000; Full time

Job summary

R1 RCM Inc. is seeking a Patient Access Representative in Florida to serve as the first point of contact for patients. You will register individuals, check them in, and answer questions, while coordinating with care teams to ensure smooth patient flow.

The role emphasizes compassionate communication, accuracy in data entry, and handling diverse insurance plans. Training is provided, and a pathway for growth within a supportive team is offered.

Qualifications

• Excellent customer service and communication abilities.
• Ability to stay composed in a fast-paced setting.
• Experience with patient access, registration, or front desk is a plus but not required.
• Must be able to pass background check, drug test, and vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence and compassion.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, and collect co-pays or provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Background check

High School Diploma or GED

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a Patient Access Representative in Florida to serve as the first point of contact for patients. You will register individuals, check them in, and answer questions, while coordinating with care teams to ensure smooth patient flow.

The role emphasizes compassionate communication, accuracy in data entry, and handling diverse insurance plans. Training is provided, and a pathway for growth within a supportive team is offered.