Patient Access Specialist: Calm Frontline Care

R1 RCM, Inc.; Jacksonville (FL); On-site; USD 22,000 - 29,000; Full time

Job summary

R1 RCM, Inc. in Jacksonville, FL is seeking a Patient Access Representative to be the first point of contact for patients, ensuring fast, compassionate access to care. You will work across multiple systems to register patients and collect required information.

This is a frontline healthcare customer service role with training provided. The position pays $16.00 to $21.10 per hour and offers opportunities for growth within R1.

Qualifications

• Excellent customer service skills.
• Professionalism in a fast-paced environment.
• Ability to multitask with high attention to detail.
• Background check, drug test, and vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients with the check-in process across multiple computer systems.
• Answer phones and gather accurate patient information quickly.
• Support timely access to care by minimizing delays in registration and answering questions with confidence and compassion.
• Build trust with patients during moments of illness, anxiety, confusion, or overwhelm.
• Navigate diverse insurance plans and coverage details; enter demographics and medical data; collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Multitasking

Attention to detail

Phone etiquette

Education

High School Diploma or GED

Job description

R1 RCM, Inc. in Jacksonville, FL is seeking a Patient Access Representative to be the first point of contact for patients, ensuring fast, compassionate access to care. You will work across multiple systems to register patients and collect required information.

This is a frontline healthcare customer service role with training provided. The position pays $16.00 to $21.10 per hour and offers opportunities for growth within R1.