Patient Access Specialist - Healthcare Front Desk

r1rcm; Saint Augustine (FL); Sur place; USD 22 000 - 29 000; Plein temps

Avantages offerts par ce poste

Competitive benefits package

Résumé du poste

R1 RCM Inc. is seeking a Patient Access Representative in Saint Augustine, FL to be the first point of contact for patients. You will ensure fast, compassionate, and accurate access to care as part of a frontline healthcare customer service team.

The role involves checking in patients, verifying information across multiple systems, handling insurance questions, and supporting smooth patient flow in a busy hospital setting. A high school diploma or GED is required, and training is provided.

Qualifications

• High School Diploma or GED
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
• Strong customer service and interpersonal skills

Responsabilités

• Provide exceptional customer service and assist patients with check-in across multiple computer systems
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answering questions with confidence and compassion
• Build trust with patients during moments of illness, anxiety, or overwhelm
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

Connaissances

customer service

multitask

communication

interpersonal skills

fast-paced environment

Outils

multiple computer systems

Description du poste

R1 RCM Inc. is seeking a Patient Access Representative in Saint Augustine, FL to be the first point of contact for patients. You will ensure fast, compassionate, and accurate access to care as part of a frontline healthcare customer service team.

The role involves checking in patients, verifying information across multiple systems, handling insurance questions, and supporting smooth patient flow in a busy hospital setting. A high school diploma or GED is required, and training is provided.