Compassionate Patient Access Navigator

R1 RCM; Destin (FL); On-site; USD 22,000 - 29,000; Full time

Job summary

R1 RCM Inc. is hiring a Patient Access Representative in Florida to be the first touchpoint for patients. You will help with registration, verify information, collect co-pays, and support the care team to ensure timely access to services.

We value exceptional customer service, professionalism, and the ability to stay composed in a fast-paced setting. Training is provided, and growth opportunities exist within the company.

Qualifications

• No healthcare background? We’ll train you every step of the way.
• Experience in patient access, medical registration, or insurance verification is a plus.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing registration delays and answering questions clearly.
• Build trust with patients during moments of illness, anxiety, or overwhelm.
• Navigate insurance plans, enter demographics, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Adaptability

Front desk

Education

High School Diploma or GED

Job description

R1 RCM Inc. is hiring a Patient Access Representative in Florida to be the first touchpoint for patients. You will help with registration, verify information, collect co-pays, and support the care team to ensure timely access to services.

We value exceptional customer service, professionalism, and the ability to stay composed in a fast-paced setting. Training is provided, and growth opportunities exist within the company.