Patient Access Specialist - Fast, Compassionate Care

R1 RCM, Inc.; Jacksonville (FL); On-site; USD 22,000 - 29,000; Full time

Job summary

R1 RCM, Inc. is seeking a Patient Access Representative in Jacksonville to be the first point of contact for patients, ensuring fast, compassionate, and accurate access to care. You will work with multiple computer systems to register patients efficiently and support timely progression through the revenue cycle.

This role emphasizes exceptional service, professionalism in a fast-paced setting, and collaboration with care teams. Training is provided, and growth within R1 RCM is encouraged.

Qualifications

• Experience in customer service and healthcare settings is preferred.
• Ability to communicate clearly and empathetically with patients.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Provide exceptional customer service and assist patients with the check-in process across multiple systems.
• Answer phones and collect accurate patient information quickly.
• Ensure timely access to care by minimizing registration delays and answering questions clearly.
• Build trust with patients during moments of anxiety or uncertainty.
• Navigate insurance details, enter demographics, collect co-pays and provide cost estimates where applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Exceptional customer service

Communication skills

Multitasking

Patient-focused

Attention to detail

Education

High School Diploma or GED

Job description

R1 RCM, Inc. is seeking a Patient Access Representative in Jacksonville to be the first point of contact for patients, ensuring fast, compassionate, and accurate access to care. You will work with multiple computer systems to register patients efficiently and support timely progression through the revenue cycle.

This role emphasizes exceptional service, professionalism in a fast-paced setting, and collaboration with care teams. Training is provided, and growth within R1 RCM is encouraged.