Patient Access & Scheduling Specialist (Hybrid)

MedStar Health; Baltimore (MD); Hybrid; USD 26,000 - 46,000; Full time

Job summary

MedStar Health is seeking an Access Specialist to greet callers, collect patient information, schedule appointments, and coordinate insurance verification for outpatient therapy sites. The role supports multiple locations and requires excellent phone manners, empathy, and multitasking in a fast-paced environment.

The position is hybrid with initial onsite training and ongoing onsite coverage. It emphasizes patient experience, accurate data entry, and collaboration with clinical and

Qualifications

• High School Diploma or GED required.
• Associate's degree preferred.
• Bachelor's degree in healthcare or related field preferred.

Responsibilities

• Answer extensions with correct salutation and scripts.
• Greet and assist patients by triaging inquiries to clinical and non-clinical staff.
• Complete intake, registration, and scheduling using PM/EHR/EMR systems.
• Use MedStar Health applications to assist callers' needs.
• Verify insurance for accurate claim submission.
• Coordinate referrals, authorizations, and denials when needed.
• Maintain scheduling protocols and meet scheduling accuracy targets.
• Participate in team meetings and quality improvement activities.

Skills

Customer service

Verbal communication

Written communication

Microsoft Office

Typing 40 WPM

Multitasking

Empathy

Professionalism

Education

High School Diploma or GED

Associate's degree

Bachelor's degree in healthcare or related field

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

MedStar Health is seeking an Access Specialist to greet callers, collect patient information, schedule appointments, and coordinate insurance verification for outpatient therapy sites. The role supports multiple locations and requires excellent phone manners, empathy, and multitasking in a fast-paced environment.

The position is hybrid with initial onsite training and ongoing onsite coverage. It emphasizes patient experience, accurate data entry, and collaboration with clinical and