Patient Access & Scheduling Specialist

MedStar Health; Maryland; Presencial; USD 26.000 - 45.000; Jornada completa

Descripción de la vacante

MedStar Health in Maryland seeks a front desk receptionist to greet patients, coordinate intake, schedule appointments, verify insurance, collect co-pays and post Time-of-Service payments. You will update demographics and insurance information and provide follow-up appointments and test requisitions.

The role supports efficient patient flow, handles telephone triage, backs up team members, and upholds MedStar's care standards.

Formación

• Education: High School Diploma or GED required; substitution rules apply.
• Experience: 0.5–1 year customer service in health care preferred; familiarity with scheduling systems and electronic records.
• Knowledge: CPR certification within 90 days; additional unit certifications may vary by department.

Responsabilidades

• Greet patients courteously and coordinate intake for the practice or department.
• Register patients, verify insurance, and collect co-pays; post Time-of-Service payments.
• Schedule appointments, tests, and referrals; prepare requisitions.
• Answer phones and provide triage; relay messages as needed.
• Update and file forms; ensure accurate demographics and records in the system.
• Monitor missed appointments and reschedule as required.
• Support department initiatives and maintain professional appearance and office standards.
• Contribute to a positive patient experience and high reliability in operations.

Conocimientos

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

High-pressure environments

Educación

High School Diploma or GED

Herramientas

IDX/GE centricity

Descripción del empleo

MedStar Health in Maryland seeks a front desk receptionist to greet patients, coordinate intake, schedule appointments, verify insurance, collect co-pays and post Time-of-Service payments. You will update demographics and insurance information and provide follow-up appointments and test requisitions.

The role supports efficient patient flow, handles telephone triage, backs up team members, and upholds MedStar's care standards.