Patient Access Specialist — Care Center

MedStar Health; Hyattsville (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health in Hyattsville, MD seeks a friendly, capable Customer Service Associate to greet patients and schedule appointments across physician practices. You will record patient information, respond to inquiries, and coordinate with staff to ensure a seamless patient experience.

The role emphasizes empathy, courtesy, and effective communication, with a focus on accurate data entry and timely follow-up. Regular attendance and teamwork are essential for this fast-paced environment.

Qualifications

• High school diploma or GED required.
• Associate degree preferred.
• Minimum 2 years of customer service experience, preferably in healthcare.
• Experience in hospital/medical office scheduling preferred.

Responsibilities

• Assist and troubleshoot scheduling appointments and physician selection by location/Subspecialty.
• Handle call processing efficiently and manage peak volumes.
• Cross-sell locations or physicians per protocol.
• Maintain patient registration and update information in the system.

Skills

Customer service

Interpersonal skills

Multitasking

Typing 40 WPM

EMR navigation

Education

High School Diploma or GED

Associate's degree preferred

Tools

Centricity

MedConnect EMR

Scheduling software

Job description

MedStar Health in Hyattsville, MD seeks a friendly, capable Customer Service Associate to greet patients and schedule appointments across physician practices. You will record patient information, respond to inquiries, and coordinate with staff to ensure a seamless patient experience.

The role emphasizes empathy, courtesy, and effective communication, with a focus on accurate data entry and timely follow-up. Regular attendance and teamwork are essential for this fast-paced environment.