Patient Experience & Scheduling Specialist

MedStar Health; Baltimore (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health is seeking an Administrative Specialist to greet patients, verify demographics and insurance, collect co-pays, and coordinate appointment scheduling to ensure smooth patient flow. You will handle time-of-service payments and updates to medical records while supporting follow-up care and test requisitions.

In a fast-paced hospital/clinic environment, you will assist with patient throughput, answer calls, triage by phone, and help maintain high-quality patient experiences in line

Qualifications

• High School Diploma or GED required.
• 1 year of relevant education may substitute for one year of required work experience.
• Experience in healthcare or registration systems preferred.

Responsibilities

• Greet patients in a courteous, professional manner and manage front desk flow.
• Register patients, verify insurance, collect co-pays and process TOS payments.
• Schedule appointments and prepare test requisitions.
• Answer phones, provide triage, and relay messages.
• Update and file patient records and ensure timely data entry.
• Support quality and service improvement initiatives.
• Maintain neat reception area and collaborate with care teams.

Skills

Interpersonal skills

Customer service

Medical terminology

Telephone etiquette

Education

High School Diploma or GED

Job description

MedStar Health is seeking an Administrative Specialist to greet patients, verify demographics and insurance, collect co-pays, and coordinate appointment scheduling to ensure smooth patient flow. You will handle time-of-service payments and updates to medical records while supporting follow-up care and test requisitions.

In a fast-paced hospital/clinic environment, you will assist with patient throughput, answer calls, triage by phone, and help maintain high-quality patient experiences in line