Patient Experience & Scheduling Specialist

MedStar Health; Baltimore (MD); Presencial; USD 26.000 - 45.000; Jornada completa

Descripción de la vacante

MedStar Health is seeking a Front Desk/Patient Access representative to greet patients, register information, and coordinate efficient flow within the department. You will handle scheduling, insurance verification, and co-pay collection.

The role requires strong interpersonal and customer service skills, experience with medical terminology, and the ability to work in a high-pressure environment while supporting multiple providers. This is an on-site position at a MedStar Health facility.

Formación

• High School Diploma or GED required; one year of relevant education may substitute for one year of work experience.
• CPR certification for healthcare providers (AHA/Red Cross) within 90 days.
• Experience with IDX/GE Centricity or similar systems is preferred.

Responsabilidades

• Greet and assist patients as the first contact at the practice or department.
• Manage patient intake, verify insurance, collect co-pays, and schedule follow-ups.
• Register patients, update demographic and insurance information, and provide test requisitions.
• Answer phones, triage calls, and route messages to appropriate staff.
• Process check-out with patient charges and ensure timely data entry into the system.
• Support improvement initiatives and maintain a patient-friendly environment.

Conocimientos

Interpersonal skills

Customer service

Telephone etiquette

Medical terminology

Prioritization under pressure

Educación

High School Diploma

CPR Certification

IDX/GE Centricity knowledge

Herramientas

IDX/GE Centricity

Descripción del empleo

MedStar Health is seeking a Front Desk/Patient Access representative to greet patients, register information, and coordinate efficient flow within the department. You will handle scheduling, insurance verification, and co-pay collection.

The role requires strong interpersonal and customer service skills, experience with medical terminology, and the ability to work in a high-pressure environment while supporting multiple providers. This is an on-site position at a MedStar Health facility.