Patient Access & Scheduling Specialist – Hybrid

Essentia Health; United States; Hybrid; USD 25,000 - 36,000; Part time

Job summary

Essentia Health in the United States seeks a compassionate Patient Access/Registration representative to greet customers and manage the registration process, including collecting demographic and financial information.

The role interacts with patients face-to-face and virtually, schedules follow-ups, provides cost estimates, and supports billing accuracy, with potential remote/hybrid options and day/evening shifts.

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co‑payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co‑payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co‑workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Job description

Essentia Health in the United States seeks a compassionate Patient Access/Registration representative to greet customers and manage the registration process, including collecting demographic and financial information.

The role interacts with patients face-to-face and virtually, schedules follow-ups, provides cost estimates, and supports billing accuracy, with potential remote/hybrid options and day/evening shifts.