Patient Access & Scheduling Specialist

MedStar Health; Rosedale (MD); Híbrido; USD 26.000 - 46.000; Jornada completa

Descripción de la vacante

MedStar Health in Maryland is seeking an Access Specialist to greet callers and schedule patient appointments across multiple locations. The role starts with 3 months of onsite training in Rosedale, followed by two onsite days per month, combining in-person and remote work as needed.

The Access Specialist will triage inquiries, verify insurance, register patients, and coordinate communication between patients and therapy staff to ensure a positive patient experience.

Formación

• High School Diploma or GED required.
• Associate's degree preferred.
• Bachelor's degree from a college or university in healthcare or related field preferred.
• 2 years related experience in fast-paced customer service environment.
• 1-2 years telephonic/call center or medical office scheduling experience preferred.

Responsabilidades

• Answer extensions promptly with correct salutation and script.
• Greet and assist patients on the telephone and triage inquiries.
• Complete preliminary intake, scheduling, and registration using PM/EHR/EMR systems.
• Verify insurance and coordinate authorizations and denials handling.
• Maintain scheduling protocol and contribute to quality/service improvement.

Conocimientos

Customer service excellence

Verbal & written communication

Multitasking

Organization

Empathy & courtesy

Telephone etiquette

Typing 40 WPM

Educación

High School Diploma or GED

Associate's degree preferred

Bachelor's degree in healthcare or related field preferred

Herramientas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descripción del empleo

MedStar Health in Maryland is seeking an Access Specialist to greet callers and schedule patient appointments across multiple locations. The role starts with 3 months of onsite training in Rosedale, followed by two onsite days per month, combining in-person and remote work as needed.

The Access Specialist will triage inquiries, verify insurance, register patients, and coordinate communication between patients and therapy staff to ensure a positive patient experience.