Patient Access Specialist — Scheduling & Care Concierge

MedStar Health; Maryland; Hybrid; USD 26,000 - 45,000; Full time

Job summary

MedStar Health’s Washington Hospital Center is seeking a Customer Service/Call Center representative to welcome callers, collect patient information, and schedule appointments across physician practices and locations. You will advocate for patients, maintain courteous communication, and support ongoing registration and data accuracy.

The role requires high-volume call handling, empathy, and the ability to navigate Centricity EMR and scheduling systems, with a focus on delivering exemplary

Qualifications

• High School Diploma or GED required; Associate's degree preferred.
• 2 years customer service experience, healthcare setting preferred.
• Experience in hospital/medical office scheduling environment preferred.

Responsibilities

• Greet callers and schedule appointments for multiple locations/practice groups.
• Assist and troubleshoot during appointment scheduling by subspecialty or location.
• Maintain accurate patient information and communications between patients and staff.

Skills

Empathy

Interpersonal skills

Phone etiquette

Written communication

Active listening

Multitasking

Typing speed 40 WPM

Customer service

Education

High School Diploma or GED

Associate's degree

Tools

Centricity Business EMR

Scheduling software

Job description

MedStar Health’s Washington Hospital Center is seeking a Customer Service/Call Center representative to welcome callers, collect patient information, and schedule appointments across physician practices and locations. You will advocate for patients, maintain courteous communication, and support ongoing registration and data accuracy.

The role requires high-volume call handling, empathy, and the ability to navigate Centricity EMR and scheduling systems, with a focus on delivering exemplary