Patient Access & Scheduling Specialist

UMass Memorial Health; United States; On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Signing bonus potential

Job summary

UMass Memorial Health is seeking an experienced administrative professional to support ambulatory clinic operations. You will greet visitors, verify demographics and insurance, collect co-pays and obtain consent for treatment while coordinating with clinicians and insurers.

The role emphasizes accurate record-keeping, appointment scheduling, referrals, and preparing patient information for clinicians, with a focus on customer service, teamwork, and compliance with health system policies.

Qualifications

• High School Diploma required.
• Associate’s or Bachelor’s degree preferred.
• 3 years of related experience, waived if candidate has Associate’s or Bachelor’s degree.
• Ability to use specialized applications software and computer systems.
• Multitasking in stressful situations.
• Professional behavior and excellent communication and human relations skills.

Responsibilities

• Greet visitors and patients for appointments and procedures.
• Verify patient demographic and insurance information.
• May collect co-payments from patients upon arrival.
• Obtain signatures of consent for treatment and insurance/billing information.
• Assess patients’ needs and refer to appropriate services.
• Receive and direct phone calls and relay messages.
• Schedule urgent care appointments and coordinate with clinicians.
• Coordinate referrals and prior-authorizations as needed.
• Maintain accurate records and prepare reports for clinicians.

Skills

Communication

Customer service

Medical terminology

Data entry

Scheduling

Financial counseling

Education

High School Diploma

Associate’s or Bachelor’s degree

Job description

UMass Memorial Health is seeking an experienced administrative professional to support ambulatory clinic operations. You will greet visitors, verify demographics and insurance, collect co-pays and obtain consent for treatment while coordinating with clinicians and insurers.

The role emphasizes accurate record-keeping, appointment scheduling, referrals, and preparing patient information for clinicians, with a focus on customer service, teamwork, and compliance with health system policies.