Patient Access & Scheduling Specialist

UMass Memorial Health; United States; Hybrid; USD 28,846 - 40,322; Full time

Job summary

UMass Memorial Health is looking for an individual to manage appointment scheduling for patients contacting the office. This role requires strong communication and intrapersonal skills, along with a high school diploma.

The position involves handling phone calls from patients, collecting necessary information, and scheduling appointments efficiently. Experience in customer service or healthcare is preferred.

Qualifications

• Required: English speaking, reading and writing skills.
• Required: Strong intrapersonal and communication skills.
• Preferred: Previous scheduling and/or phone customer service experience.

Responsibilities

• Handles incoming phone calls to schedule patient appointments.
• Makes outbound calls to schedule appointments with specialists.
• Collects and processes patient demographic and insurance information.

Skills

English speaking, reading and writing skills

Strong intrapersonal and communication skills

Bilingual speaking, reading and writing skills

Education

High school diploma

Diploma or healthcare-related field

Job description

UMass Memorial Health is looking for an individual to manage appointment scheduling for patients contacting the office. This role requires strong communication and intrapersonal skills, along with a high school diploma.

The position involves handling phone calls from patients, collecting necessary information, and scheduling appointments efficiently. Experience in customer service or healthcare is preferred.